Notes and essays on Trust Infrastructure, published as the concept takes shape.
I've spent more than twenty-five years working in technology, and I keep seeing the same pattern: the biggest improvements in business productivity…
When people talk about trust, they usually mean confidence. A belief that someone will do what they promised, or a reputation earned over time. That…
For more than thirty years we've been building the digital economy. We built networks to move information We built cloud platforms to provide…
We've solved the problem of creating data. We haven't solved the problem of creating trust. IDC estimates the world's datasphere will exceed 200…
Identity answers one question. Trust answers many. Account takeover demonstrates the difference every day. The credentials are correct. The second…
Most organisations believe they process data and transactions. I don't think they do. I think they process trust decisions. Every time a payment is…
Consent has become the centre of almost every privacy discussion. I'm not convinced it should be. Under POPIA, consent is only one lawful basis for…
Every trust decision depends on evidence. The real question is where that evidence comes from. Today, every organisation gathers and validates its…
Every day, organisations make millions of trust decisions. Most of them disappear the moment the transaction is complete. The next organisation…
For decades we've assumed that the way to establish trust is to exchange more information. Need to verify a customer? Request more documents. Need to…
For years, people made most trust decisions. They reviewed documents. Approved transactions. Verified customers. Checked exceptions. This process is…
Every generation builds the infrastructure its economy requires. We built railroads and roads to move goods. We built power grids to distribute…
Over the past decade, I've worked on privacy, identity, consent and information governance. The more we explored these disciplines, the more one…
Your bank probably knows more about you than most organisations you deal with. It knows: Who you are. Your accounts. Your transaction history. Where…
Mobile networks have spent decades building infrastructure that allows us to communicate. But something else has been happening. The network knows…
